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Our Complaints Data for : -

pure
financial decisions

Independent Mortgage Advice made simple

At Pure Financial, we understand that with the number of mortgage and insurance products we arrange, things won’t always go as smoothly as we want every time. Continually improving the service we offer and reducing the number of complaints we receive is very important to us. We regularly review the information we have regarding any complaints, and this helps us to understand how we can make improvements. We also review all feedback received from our customers
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What we publish

Every 6 months we publish the number of customer complaints we've received for the previous half year.

 

We also put these figures into context using the type of products complained about.

Why we publish

The  Financial Conduct Authority (FCA) require all regulated firms to provide this information directly to them and also to publish it on our own website.

 

 This data can be used for comparison purposes of how we look after our customers.

 

Over time it should  demonstrate the improvements we're making to reduce the number of complaints we receive.

Company Details

Firm name:

Pure Financial Limited

​

Group (if applicable):

N/A

​

Other firms included in this report: N/A

​

Period covered in this report:

 01/09/2024 to 31/03/2024

​

Brands/Trading names covered:

 

Pure Financial Decisions

Number of Complaints opened by volume of business

Complaint Data between 01 April 2024 and 30th September 2024

Product/Service
Provision (at reporting period end date)
Intermediation (within the reporting period)
Number of complaints opened
Number of complaints closed
% closed within 3 days
% closed > 3 days but < 8 weeks
% upheld
Main cause of complaints
Credit related
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Investments
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Decumulation and pensions
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Insurance & Pure Protection
n/a
0%
n/a
n/a
n/a
0%
0%
n/a
Home finance
n/a
0%
1
1
100%
n/a
n/a
Refund of fees
Banking & Credit Cards
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Financial Services Data

The Financial Conduct Authority (FCA) publishes firms' complaints figures and provides analysis on the recent industry complaint data. The FCA has recently made some changes to how firms should deal with and report complaints. You can find more information about this here

​

The Financial Ombudsman Service (FOS) also publishes information about how many complaints they receive from firms and the outcomes. They also provide guidance on various aspects of complaints handling and produce informative publications, putting topical issues under scrutiny.

Historic Firm Data

Firm name:

Pure Financial Limited

​

Group (if applicable):

N/A

​

Other firms included in this report: N/A

​

Period covered in this report:  01/04/2023 to 31/03/2024

​

Brands/Trading names covered:

 

Pure Financial Decisions

Product/Service
Provision (at reporting period end date)
Intermediation (within the reporting period)
Number of complaints opened
Number of complaints closed
% closed within 3 days
% closed > 3 days but < 8 weeks
% upheld
Main cause of complaints
Credit related
N/a
N/a
N/a
N/a
N/a
N/a
N/a
N/a
Investments
N/a
N/a
N/a
N/a
N/a
N/a
N/a
N/a
Decumulation & pensions
N/a
N/a
N/a
N/a
N/a
N/a
N/a
N/a
Insurance & pure protection
N/a
0%
2
2
50%
50%
0
Policy Cancellation
Home finance
N/a
N/a
0
0
N/a
N/a
N/a
N/a
Banking & credit cards
N/a
N/a
N/a
N/a
N/a
N/a
N/a
N/a

Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.

​

The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK

​

Pure Financial Decisions is a trading style of Pure Financial Limited registered in England & Wales at Hub 1 First Floor Hartlepool Innovation Centre, Venture Court, Hartlepool, County Durham, TS25 5TG (number 10648312).

Pure Financial Decisions is a trading style of Pure Financial Limited, which is authorised and regulated by the Financial Conduct Authority.

The Financial Conduct Authority does not regulate some forms of Buy to Let

Pure Financial Decisions is not responsible for any advice provided by any 3rd party company

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